Terms and Conditions

Bookings

  • A deposit is required to secure every booking and must be paid at the time of booking.
  • The minimum deposit is 1 night’s accommodation cost.
  • Payment of deposit must be made by cash, credit card (MasterCard or Visa only), EFTPOS or bank transfer.
  • Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
  • Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
  • The management endeavours to hold the accommodation booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
  • We reserve the right to refuse entry into Motutere Bay Holiday Park. A full refund will be issued under these circumstances.
  • Persons under 18 years of age must be accompanied by a parent or guardian.
  • The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.

Non-refundable Bookings

  • Full payment is required at the time of booking.
  • Bookable at least 14 days before arrival date.
  • No refund will be offered for cancellations and no shows.
  • Changes or amendments to the reservation will be deemed as cancellations and no refund will be offered.

Cancellations

  • Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
  • Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
  • Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
  • Payments are not refundable if the stay is cut short.

Christmas/New Year (Peak Season)

  • This is the only time of the year that the booking and cancellation policy differs from the above.
  • A minimum deposit (non-refundable) as per the below is required to secure your booking:
    • Unit or cabin – 1 nights’ accommodation cost
    • Site – $100
  • Full payment is required by 17 December. You are required to pay in full for the amount of guests that will be staying at the park for the entire duration of the booking. Any additional guests can be paid for when they arrive.
  • Receipt of deposit/payment constitutes acceptance of these terms and conditions.
  • Your initial deposit is non-refundable. Any other payments you make towards your booking are subject to the following refund and cancellation terms. Please note the notice period is measured from the arrival date of your booking (check-in time).
    • Prior to 17 December – Full refund (less deposit).
    • After 17 December 2020and more then 7 days or after arrival – 50% of total booking (less deposit)
    • Within 7 days or after arrival – No refund.
    • No refund is given for early departure.

Check in/out Time

  • Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).

Site Guidelines

  • A campsite may be occupied by a maximum of eight (8) guests. Campsites vary in size, there is no guarantee that tents, vans or vehicles will fit onto any site. It is the guests responsibility to ensure the selection of campsite will fully contain all of their equipment, including vehicles, and boats within boundaries. Site measurements can be requested. All property belonging to you and your guests must be kept within the campsite boundaries. Access ways and roadways must be kept clear at all times, vehicles must be fully contained within the site boundaries. Where additional parking is required (including for boats and trailers) storage bays and additional parking is available on the hillside. The erection of large gazebo’s for group stays will need to be approved by the manager prior to your arrival.

Smoking

  • Prohibited in all park-owned buildings, including all park accommodation, amenities blocks and camp kitchen. Smoking is also prohibited around playground/recreation areas.

Pets

  • Sorry, pets are not permitted anywhere within the park. Please speak to our staff if you need a recommendation for local pet motels.

COVID-19 Level 4 Alert Park Status:

Currently in lockdown

An update to all our loyal guests during these surreal and uncertain times. As we navigate this situation, we continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what we are doing in our park in response to COVID-19.

Now that we are at Alert Level 4, we are closed to leisure guests and are only accommodating our permanent residents and some essential travellers for the lockdown period. These travellers are staying under the following conditions:

- Guests are staying in self-contained campervans or caravans, or our self-contained units only
- Communal facilities and shared areas of the park are closed
- A minimum night stay of 28 days applies, to ensure that all guests follow through with the government’s 4-week lockdown requirements, unless proof of an outbound flight can be presented to staff
- Our reception, maintenance and cleaning service will be at reduced capacity and/or operated remotely as circumstances in the park dictate
- We are having to limit, restrict or cease face-to-face interaction, but will do our best to deliver our usual high quality of customer service while adopting safe social distancing practices

If you have a booking made with us and were due to arrive during or in the months immediately following the lockdown, please get in contact with our team to discuss your options.

This decision has not been taken lightly, but we need to play our part in the fight against COVID-19. We would like to thank you for your support to date and look forward to seeing you again in the future.

For further information please contact our team on 0800 668 229.