Terms and Conditions
General Terms & Conditions
- Reservations are a contract between Motutere Bay TOP 10 Holiday Park and the person named on the reservation and are not transferable to any other person.
- The named person on that site or unit is responsible and liable for all occupants and visitors behaviour and damage.
- All reservations are to be made by persons 21 years or older. The credit card holder that makes the booking must be present for the duration of stay.
- All bookings paid with a credit card will incur a 2% credit card fee. Only Visa and Mastercard are accepted.
- A deposit is required to secure every booking and must be paid at the time of booking.
- A booking is confirmed when a deposit is received and a booking reference number is generated.
- The minimum deposit is 1 night’s accommodation cost.
- Payment of deposit must be made by cash, credit card (MasterCard or Visa only), EFTPOS or bank transfer.
- Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
- Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
- The management endeavours to hold the accommodation booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
- We reserve the right to refuse entry into Motutere Bay TOP 10 Holiday Park. A full refund will be issued under these circumstances.
- Persons under 18 years of age must be accompanied by a parent or guardian.
- The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.
- No additional tents, awnings or structures to be erected outside of site boundaries.
- Electrical warrant of fitness: All users of power supply at the site, must have a current electrical warrant of fitness, before accessing power.
- Quiet time is from 10pm to ensure all guests have an enjoyable stay.
- The property is under 24 hour security surveillance.
- We reserve the right to remove guests from our facility who are deemed by staff to be behaving in a socially unacceptable way. Guests staying in our rooms will be required to provide a valid Visa or Mastercard number to act as security. Any damage made to items or accommodation during the length of your stay will include an appropriate charge for replacement/repair or loss of income.
Non-refundable Bookings
- Full payment is required at the time of booking.
- Bookable at least 14 days before arrival date.
- No refund will be offered for cancellations and no shows.
- Changes or amendments to the reservation will be deemed as cancellations and no refund will be offered.
Cancellations
- Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
- Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
- Refunds will be processed to the original card that the purchase was made. Refunds will be actioned within 14 days of cancellation.
- Non-arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Payments are not refundable if the stay is cut short.
- FREE CANCELLATION up to day of arrival if due to government restrictions on travel.
Peak Season
This is the only time of the year that the booking and cancellation policy differs from the above. See below for the date-specific policies.
24 December – 10 January inclusive (Christmas/New Year)
A minimum deposit (non-refundable) as per the below is required to secure your booking:
- A minimum deposit (non-refundable) of 2 nights’ is required to secure any site booking.
- A minimum deposit (non-refundable) of 1 night’s accommodation cost is required to secure a cabin, unit or glamping dome.
If you are looking at arriving before the 1st of January you must arrive before or on the 27th of December.
Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
Your initial deposit is non-refundable. Any cancellations will result in the following cancellation fees being charged:
- More than 28 days’ notice – Full amount of the initial deposit paid.
- 15 to 28 days’ notice – 50% of the total booking charges OR the full amount of the initial deposit paid (whichever is higher)
- 8 to 14 days’ notice – 75% of the total booking charges OR the full amount of the initial deposit paid (whichever is higher)
- 0 to 7 days’ notice – 100% of the total booking charges.
- Early departures are considered a cancellation and therefore no refund will be given.
Please note the notice period is measured from the arrival date of your booking (check-in time).
11 January – 30 January inclusive (School Holidays)
- A minimum deposit of 1 night’s accommodation cost is required to secure your booking.
- Full payment is required by 24th November. If full payment is not received by this time your accommodation may be rebooked. You may make your balance payment in one lump sum in November, or alternatively make smaller payments throughout the year.
- Bookings cancelled more than 7 days prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
- Cancellations inside of 7 days of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
- Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
- Early departures are considered a cancellation and therefore no refund will be given.
Minimum Stay Nights
The minimum booking length for sites from 24 December to 3 January inclusive is:
The minimum booking length for sites from 4 January to 10 January inclusive is:
- Self Contained Units: 7 nights
- Glamping Domes: 7 nights
- Cabins: 3 nights
- Lakefront is 7 nights
- Lakeside is 7 nights
- Hillside is 3 nights
The minimum booking length for sites from 4 January to 10 January inclusive is:
- Self Contained Units: 7 nights
- Glamping Domes: 7 nights
- Cabins: 3 nights
- Lakefront is 7 nights
- Lakeside is 3 nights
- Hillside is 3 nights
Peak Season Rebook Policy
We will automatically re-book your site/cabin for the following year, with your dates from this year. We will contact you at the start of February, with your booking confirmation for you to check and confirm by paying the deposit within 14 days. Should you wish to make any changes to your booking or cancel you will be required to send through your request via email to info@laketaupotop10.co.nz. Please note we cannot guarantee any changes to bookings, however our staff will try their best to accommodate your requests. We will accept new bookings from the start of March each year.
If you choose to cancel your booking for 2026/27, please note that the site will no longer be reserved for you the following year. It will be made available for other guests to re-book. You are welcome to join the waiting list along with our other guests.
Check in/out Time
- Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).
Site Guidelines
- A campsite may be occupied by a maximum of eight (8) guests. Campsites vary in size, there is no guarantee that tents, vans or vehicles will fit onto any site. It is the guests responsibility to ensure the selection of campsite will fully contain all of their equipment, including vehicles, and boats within boundaries. Site measurements can be requested. All property belonging to you and your guests must be kept within the campsite boundaries. Access ways and roadways must be kept clear at all times, vehicles must be fully contained within the site boundaries. Where additional parking is required (including for boats and trailers) storage bays and additional parking is available on the hillside. The erection of large gazebo’s for group stays will need to be approved by the manager prior to your arrival. Electrical warrant of fitness: All users of power supply at the site, must have a current electrical warrant of fitness, before accessing power.
Pets
- We do not accept pets in our onsite accommodations.
- We have a limited amount of dog-friendly sites available all year round excluding the Christmas/New Year holidays and any long weekends. Please click here for our pet policy.
Kayak & SUP Hire
- Hire equipment may be used on the beach side of the red & white buoys on Lake Taupo but must remain in full view of Motutere Bay TOP 10 Holiday Park.
- You must NOT transport the Kayak/SUP to a different location away from Motutere Bay TOP 10 Holiday Park during the hire period. You must NOT take the Kayak across the red and white buoy boundary onto the lake during the hire period.
- Personal Floatation Device – (PFD) Life Jacket must be worn at all times while on the water.
- All persons that will utilise the hire equipment during the period of the hire must complete and sign conditions prior to the commencement of the hire.
- Photo ID required.
- Hire by prior booking only. All hire fees must be paid prior to commencement of hire period. Payment by credit card or EFTPOS.
- Hirer must be over 18 years old. Persons under 18 must be accompanied by a responsible adult. Persons under 15 years of age must be accompanied by a responsible adult in double kayak, under 15 must occupy the front seat so as to remain visible to the responsible adult at all times.
- All hire equipment must be returned at the end of the hire period. Failure to return hire equipment, loss or damage to hire equipment will result in charges for the replacement of the non returned or damaged hire equipment.
- Motutere Bay TOP 10 Holiday Park Kayak / SUP hire accepts no responsibility and will be held harmless for any loss or damage of hirer personal belongings.
