Payment plans

Payment plan terms and conditions

This document sets out the terms and conditions for the purchase of your holiday at Motutere Bay Top 10 Holiday Park by installments under a payment plan. By proceeding with your booking, you confirm that you have read and acknowledge these terms and conditions.

Eligibility to Participate in the Payment Plan

In order to be eligible to pay for your holiday by the payment plan, you must:

  • be an New Zealand Citizen or Permanent Resident; and
  • be eighteen (18) years of age and over; and
  • have a valid debit or credit card (Visa or Mastercard).

Payment plans are only available:

  • when you book your holiday via our website;
  • when the holiday value is at least $200; and
  • when all payments can be made under the selected payment plan before the final direct debit date.

Payment Plan – Instalment Frequency Options

  • You may select the frequency of your repayments on the online checkout screen.
  • All instalment payments can only be made using an accepted credit or debit card (Visa or Mastercard only).
  • Repayment options can be made weekly, fortnight or monthly, subject to the time frame between the date of your holiday and the date you start your payment plan.

The first and subsequent payments under the payment plan will be deducted as follows:

  • Weekly payment option – First payment deducted on the start date. Subsequent payments deducted weekly on the corresponding business day;
  • Fortnightly payment option – First payment deducted on the start date. Subsequent payments deducted fortnightly on the corresponding business day; or
  • Monthly payment option – First payment deducted on the start date. Subsequent payments deducted monthly on the corresponding business day

The final payment for all payment plan options will be due and payable at least 7 days before the date of the holiday (“final direct debit date”).

  • The final payment amount and final direct debit date will be specified in the online checkout screen.
  • Any outstanding or missed instalment under a payment plan must be paid by no later than the final direct debit date.
  • The amount of each payment due and payable by you under the payment plan will be as specified in the online checkout screen.
  • All payments due to us will be collected by us in accordance with the terms of this agreement.
  • All payments are in New Zealand dollars. The purchaser is solely liable for any currency conversion fee charged.

Cancellation of the Holiday

  • If you do not complete the payments under the payment plan or a payment remains outstanding after the final direct debit date, then the park manager has the right to cancel your booking. Reasonable efforts will be made to contact you (on the contact details you have provided) to collect payment before this is done.
  • To cancel your holiday during the payment plan period you will need to contact us in writing and confirm your cancellation no less than 5 business days prior to your next direct debit date. If you do not provide sufficient time for cancellation, we may be unable to cancel your next payment prior to the next direct debit date.
  • If your holiday is cancelled by you or us for any reason, including for reasons outlines in clause 4(a) or (b) above, you will be subject to our standard terms and conditions. Please note any payment plan fees incurred before this time, will not be refunded. Terms & conditions.

General conditions

You acknowledge and agree that:

  • You must provide us with accurate and complete billing information including your legal name, address, telephone number, email address and in some cases, date of birth or other proof of identification. We will not be liable for any billing errors that occur as a result of you providing inaccurate billing information.
  • You must notify us immediately if your card details provided to us for the purposes of charging your payment plan are no longer current or have changed. You can update your card details by contacting us by phone or email. Contact us.
  • On or around each direct debit date, we will debit your nominated card for the amount due and payable pursuant to the payment plan.
  • The biller name on your card statement will be the name of the Motutere Bay Top 10 Holiday Park where you have booked your holiday.
  • If a direct debit date falls due on a day which is not a business day, the direct debit date will be on the next business day. If you are unsure when the payment will be processed to your card, you should ask your financial institution.
  • It is your responsibility to have sufficient funds available on your card to enable your payments to be made on each direct debit date.
  • If your card payment is declined or is otherwise unsuccessful, we will use reasonable endeavours to notify you by the contact details you have provided to us (text message, email or telephone) that a payment is overdue. If our attempts to contact you are unsuccessful and the amount remains outstanding, then we reserve the right to debit your card again for that amount after 3 business days.
  • In the case of a transaction being rejected for Non Sufficient Funds (NSF) we will attempt to  process the payment again and charge you an additional $20 for each attempt returned NSF.
  • You are liable for any bank fees or merchant fees associated with your dishonoured payments.
  • Any queries concerning disputed payments must be directed to us in the first instance by contacting us via phone or email. Contact us
  • Except to the extent that disclosure is necessary in order to process card payments, investigate and resolve disputed transactions or is otherwise required by law, we will keep details of your card payments confidential.

Contact details and notices

It is your responsibility to keep your contact details, including your phone number, email address and postal address up to date and notify us of any changes to those details.

Termination and variations

  • The agreement may be terminated by us at any time by notice in writing to you if you breach these terms and conditions.
  • You are bound by the latest version of these Terms and Conditions. We will use reasonable endeavours to notify you of any changes to the terms and conditions by placing a notice on the park website. Where there are material changes to these Terms and Conditions that could adversely affect or limit your rights, we will provide additional notice to you by way of the email address you have provided to us and you thereafter have the right to cancel the payment plan in accordance with clause
  • Where possible, we will give at least 1 months’ notice of such changes.

Privacy

  • The Website is owned and operated by Motutere Bay Top 10 Holiday Park.
  • Motutere Bay Top 10 Holiday Park is committed to protecting the privacy of your personal information.
  • For more detailed information about how Motutere Bay Top 10 Holiday Park collects, stores and uses your personal information in the course of its business activities, please click here to view our Privacy Policy.  Alternatively, please call Motutere Bay Top 10 Holiday Park if you would like a hard copy of the policy sent to you.

Queries and disputes

If you have a query or dispute in regard to the agreement, we ask that you contact please click here to view our park details.

COVID-19 Level 4 Alert Park Status:

Currently in lockdown

An update to all our loyal guests during these surreal and uncertain times. As we navigate this situation, we continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what we are doing in our park in response to COVID-19.

Now that we are at Alert Level 4, we are closed to leisure guests and are only accommodating our permanent residents and some essential travellers for the lockdown period. These travellers are staying under the following conditions:

- Guests are staying in self-contained campervans or caravans, or our self-contained units only
- Communal facilities and shared areas of the park are closed
- A minimum night stay of 28 days applies, to ensure that all guests follow through with the government’s 4-week lockdown requirements, unless proof of an outbound flight can be presented to staff
- Our reception, maintenance and cleaning service will be at reduced capacity and/or operated remotely as circumstances in the park dictate
- We are having to limit, restrict or cease face-to-face interaction, but will do our best to deliver our usual high quality of customer service while adopting safe social distancing practices

If you have a booking made with us and were due to arrive during or in the months immediately following the lockdown, please get in contact with our team to discuss your options.

This decision has not been taken lightly, but we need to play our part in the fight against COVID-19. We would like to thank you for your support to date and look forward to seeing you again in the future.

For further information please contact our team on 0800 668 229.