Park policies

PARK POLICIES

We seek your cooperation with the following policies. They are to ensure your stay and the stay of all other guests is as enjoyable as possible.

ACCOUNTS:

Balance of accounts are payable on arrival. Payment is required for the full time booked.

AFTER HOURS BELL:

This is located outside the front door of reception and is to be used for late arrivals and urgent after hours enquiries.

ALCOHOL:

The consumption of alcohol within the park is restricted to your unit or site. Please do not walk around the premises with open alcoholic beverages.

BOAT RAMP:

A ramp permit is needed to use the ramp facilities, permits are available at reception.

CHECK - IN:

After 2pm for all units and cabins. After 11am for powered and unpowered sites.

CHECK - OUT:

Before 10am on the day of your departure. An extended stay can often be arranged - just come and see us at reception before 10am to check availability.

CONDUCT:

To ensure all our guests have a great holiday, please use consideration at all times throughout your stay. Excessive noise or aggressive behaviour will not be tolerated.

DUMP STATION:

Waste from portable toilets must be disposed of in one of two dump stations provided (see map for locations).

EMERGENCIES:

For emergencies please dial 111.

FIRES:

Unfortunately, no fires are allowed. This includes fireworks. Gas BBQs are permitted.

FISHING:

A Taupo Fishery fishing licence is necessary to fish in Lake Taupo and surrounding rivers and lakes. Licenses are able to be purchased online at www.doc.govt.nz.

FOOD:

Food stored in communal kitchen is at your own risk. Please ensure all items are clearly marked with your name and departure date. The fridges will be cleared weekly and anything unmarked will be discarded.

GAS BBQ:

Located next to the camp kitchens on both hillside and lakeside, please refer to map..

LAUNDRY:

Washing machines and dryers are coin operated. See park map for location. Instructions for use are in the laundry.

MESSAGES:

Messages will be taken at reception and delivered to guests whenever possible.

NOISE:

Please be considerate of noise levels whilst staying within our park. Noise travels quite easily, so please keep this in mind and restrict noise between 10.30pm and 7am, when other guests may be sleeping.

PARKING:

There is one vehicle permitted per site. Please do not block access ways for others. Alternative car/boat parking is available on request.

PETS:

Sorry, pets are not permitted anywhere within the park. Please speak to our staff if you need a recommendation for local pet motels.

PLAYGROUND:

Children under 12 must be supervised at all times to ensure their safety. Playground hours are 7:30am to 9pm.

POWERED SITES:

Caravans and Campervans must have a current electrical warrant of fitness and comply with LPG standards. If tenting, you must have connected a Residual Current Device (RCD). These are available for hire at reception if needed. Waste from portable toilets must be disposed of in one of the two dump stations provided (see map for locations)..

RECYCLING:

There are two recycling stations located in the park, Please refer to map.

RUBBISH:

Please recycle! For general waste, please assist us with wrapping items in plastic bags and placing them in the bins provided throughout the park.

RECEPTION:

SUMMER HOURS: 8.00am - 8.00pm
WINTER HOURS: 8.30am - 6.00 pm

RUBBISH:

Please recycle! For general waste, please assist us by wrapping items in plastic bags and placing them in the bins throughout the park. Fish waste can only be placed in the bins provided in the fish-cleaning room.

SAFETY:

Please drive at walking pace throughout our park (under 5km/hr). All roads within the park are shared zones, so please be aware of pedestrians.

SCOOTERS, SKATEBOARDS & BICYCLES:

The use of this equipment is allowed during daylight hours only and is limited to the flat areas of the park. Please keep your children from using skateboards & scooters on elevated areas as this can be quite dangerous. Please do not ride near the communal facilities. Helmets must be worn at all times and children under 12 must be supervised.

SHOWERS:

Water at Motutere is a precious resource so in order to conserve it, our showers are operated by a push button timer (6 minutes per shower). Please be considerate of other guests and the environment by limiting your shower time.

SWIMMING:

You can swim off the shore. If staying on the hillside, easiest access to the shore is close to the jetty/ramp.

SMOKING:

Prohibited in all park-owned buildings, including all park accommodation, amenities blocks and camp kitchen. Smoking is also prohibited around playground/recreation areas.

TELEPHONE:

A public phone is located in front of the Deluxe Family Cabins - adjacent to the park entry.

TOURS & LOCAL INFORMATION:

Tour information and booking available at reception. Tongariro crossing shuttle is available to and from the park.

VISITORS:

For health and safety reasons, please ensure your visitors report to reception on arrival. Any visitors staying overnight are required to pay additional person fees. Any vehicles must be parked in the visitor’s car park provided.

WiFi:

Free WiFi is available within the park, each guest receives 250MB free per day, per device. Extra data available for a small fee. Please ask our reception staff for more information

Enjoy your stay