Coronavirus (COVID-19) Information

Use of self-contained vehicles for self-isolation – a message from Ministry of Health

New Zealand will move to COVID-19 Alert Level 4 on or before 11.59pm on Wednesday 25 March. All persons will then be required to self-isolate for a minimum of four weeks.

Campgrounds are essential services and permitted and have been encouraged to stay open during Alert Level 4. However, shared facilities must not be used and these will be closed off where possible.

Self-contained vehicles can be used as accommodation by persons that are self-isolating. Self-contained vehicles have a shower, toilet, water and waste facilities and will display a sticker confirming they meet the Self-Containment Standard NZS 5465:2001.

Those using self-contained vehicles to self-isolate are strongly encouraged to stay at commercial camping sites, if available. They must remain at the same site for four weeks or until the Alert Level is reduced. Note that during Alert Level 4, Department of Conservation campsites will be closed, along with many local council-owned freedom camping spots.

Vehicles that are not self-contained must not be used for self-isolation. Those currently living in vehicles that are not self-contained must find alternative accommodation while New Zealand is at Alert Level 4.

People seeking assistance with finding temporary accommodation for self-isolation should call the Temporary Accommodation Service on 0508 754 163.

What are we doing about COVID-19?

During these turbulent times, we are grateful if you have chosen to stay with us at Motutere Bay TOP 10 Holiday Park and we are looking forward to hosting you in the coming days during the isolation period.

We understand that our guests may have concerns regarding our park’s preparedness in relation to Coronavirus (COVID-19).

Motutere Bay TOP 10 is taking advice from Ministry of Health, Tourism Industry Aotearoa and HAPNZ with regards to COVID-19. As such, our park currently remains open for those able to self-isolate for the duration of the level 4 alert (minimum 4 weeks at this point).

On top of our already fastidious levels of cleanliness, we have implemented a range of additional safety measures to protect our guests and staff from the spread of COVID-19:

  1. Guests cannot check-out of the park during the 4 week level 4 alert period unless it’s to catch a flight to return home to another country.
  2. Our office will remain closed to foot traffic and all business will be conducted via phone during reduced office hours.
  3. Our communal facilities will remain closed and only self-contained vans and accommodation will be able to be used in the park.
  4. Utilisation of online/telephone payment and check-in only – no cash or physical card payments.
  5. Guests will be spaced out around the park.
  6. Guests are required to practice good hygiene and social distancing measures whilst in the park.

What can you do to help?

The NZ government have put into place extraordinary measures to help stop the spread of COVID-19 and we can all do our bit at a local level to assist:

General Health and Hygiene

  • Cough or sneeze into your elbow or a tissue.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often.
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • If you are feeling unwell seek assistance from a health professional immediately.

Social Distancing

  • Avoid crowded areas and prolonged periods of time in close proximity to other guests.
  • Cook and eat in your van/accommodation
  • Partake in solitary/family group activities such as hiking, cycling, fishing in place of group activities/tours.

Additional Measures

  • When departing your cabin/villa open all curtains and leave the front door open (just close and lock the screen door).
  • Take your rubbish to the nearest waste station (you can find these on your park map) on departure.

Refunds and Cancellations

We understand that some guests may choose to alter their plans and advise that our normal refund policy still applies. Our refund policy is available HERE. If you are cancelling online we ask that you include a note advising that your cancellation is due to COVID-19 as we will be providing government with statistics after the travel restrictions are lifted.

We will continue to monitor the situation and will of course advise you should anything change.

COVID-19 Level 4 Alert Park Status:

Currently in lockdown

An update to all our loyal guests during these surreal and uncertain times. As we navigate this situation, we continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what we are doing in our park in response to COVID-19.

Now that we are at Alert Level 4, we are closed to leisure guests and are only accommodating our permanent residents and some essential travellers for the lockdown period. These travellers are staying under the following conditions:

- Guests are staying in self-contained campervans or caravans, or our self-contained units only
- Communal facilities and shared areas of the park are closed
- A minimum night stay of 28 days applies, to ensure that all guests follow through with the government’s 4-week lockdown requirements, unless proof of an outbound flight can be presented to staff
- Our reception, maintenance and cleaning service will be at reduced capacity and/or operated remotely as circumstances in the park dictate
- We are having to limit, restrict or cease face-to-face interaction, but will do our best to deliver our usual high quality of customer service while adopting safe social distancing practices

If you have a booking made with us and were due to arrive during or in the months immediately following the lockdown, please get in contact with our team to discuss your options.

This decision has not been taken lightly, but we need to play our part in the fight against COVID-19. We would like to thank you for your support to date and look forward to seeing you again in the future.

For further information please contact our team on 0800 668 229.